ACHMAD RIDHA; WILLIAM SURYANTO LIMOA. Brewing The Experiences: Mapping Service Quality And Consumer Behavior In Coffeeshops Through SERVQUAL And Importance Performance Analysis. Journal of Studies in Academic, Humanities, Research, and Innovation, [S. l.], v. 2, n. 2, p. 152–167, 2025. DOI: 10.71305/sahri.v2i2.600. Disponível em: https://journal.as-salafiyah.id/index.php/sahri/article/view/600. Acesso em: 4 may. 2026.